Service and Team Manager

Position Summary

The Service Manager is responsible for the end-to-end management of application services with a strong focus on SAP environments. This role ensures high-quality service delivery, continuous improvement of IT service management processes, and strong stakeholder satisfaction. The position combines operational excellence with strategic oversight and team leadership.

Key Responsibilities

Lead and manage SAP-focused application management services Ensure effective operation and continuous improvement of IT Service Management (ITSM) processes (incident, problem, change, release management, etc.) Monitor and manage service levels (SLAs), including performance tracking and reporting Drive service quality, efficiency, and customer satisfaction Lead, develop, and motivate the service delivery team Plan and manage resource allocation and capacity Act as the primary point of contact for key stakeholders, ensuring transparent communication Proactively identify risks and implement solution-oriented improvements Promote innovation and continuous service enhancement initiatives Requirements Minimum 10 years of experience in Service Management or a combination of relevant Service Management or Project Management roles Strong practical and theoretical knowledge Proven experience (minimum 5 years) in people management and team leadership Strong understanding of IT service management principles, preferably ITIL based Innovative mindset with a proactive, solution-oriented personality Strong communication and stakeholder management skills Fluent English, in addition German language is preferred