Call Qualifier

Call Qualifier — 2 Month Max Term Contract with options for permanent role (Sydney CBD, Hybrid) We're looking for a Call Qualifier to join Cluey Learning for a two-month contract. You'll be the first voice our families hear - speaking with parents who've enquired about tutoring for their child, understanding what's going on academically and what they're hoping to change, then either transferring them straight through to a specialist or booking a consultation for our closing team.

Parents come to us for all sorts of reasons: a maths result that's slipped, HSC pressure, a child who's lost confidence, or a selective or scholarship exam on the horizon. This role suits someone who listens well, asks good questions, and can hold a warm, unhurried conversation while still moving it forward.

What you'll do

Call and qualify inbound and warm leads from parents enquiring about tutoring Run discovery conversations i.e. year level, subjects, current results, what's been tried, what success looks like for them, drivers for the enquiry etc Read the moment and choose the right next step: a live transfer to an agent, or a booked appointment Handle common objections (price, timing, "we'll think about it," past experiences with tutors) with empathy and confidence Hand over cleanly i.

e. clear notes on the child's needs so the next conversation picks up where yours left off Keep the CRM accurate and up to date: every call logged, every status current Hit weekly call, transfer and conversion targets What you'll bring Proven experience in lead generation, lead qualification, appointment setting or phone-based sales Excellent verbal and written communication skills Strong objection handling and negotiation ability Confidence running discovery that uncovers real motivators, not just surface answers Genuine ability to build rapport with parents - many are stressed, unsure, or comparing options Solid CRM skills - you're organised, accurate, and don't let leads slip Sydney CBD-based – 2 days WFH; 3 days in office Full working rights in Australia A current Working with Children Check (or willingness to obtain one) Familiarity with the NSW school system or the education/tutoring sector is a bonus, not a must The details 2-month max term contract, starting 24th August $55,000 pro rata + commission + super Hybrid: Mon–Tue from home, Wed–Fri in our Sydney CBD office