German Speaking CS Role for Hospitality Department - Remote Work from Greece

Mercier Consultancy Group is seeking a German Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

Assist German-speaking customers with accommodation bookings through phone, email, and chat. Provide accurate and comprehensive information about properties, prices, and Booking.com policies. Manage booking amendments, cancellations, and special requests efficiently. Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.

Keep detailed records of customer interactions and bookings using Booking.com's reservation system. Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

Fluency in German (spoken and written) is essential; proficiency in English is mandatory Experience in customer service or related roles is preferred. Strong communication and interpersonal skills. Ability to handle challenging situations calmly and effectively. Willingness to relocate and adapt to life in Greece. Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

Fully Paid Relocation Package Competitive monthly Salary Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...