Job description
REQ12057 Doorman (Open) POSITION SUMMARY: The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel. PRIMARY RESPONSIBILITIES: Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards Posts in designated lobby position to ensure readiness to assist the guests Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure Handles guest requests / inquiries in a professional and helpful manner Ensures smooth arrival and welcomes all guests with a smile Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom Directs traffic at the porte-cochere and assists with valet parking when appropriate Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities Adheres to all Company policies and procedures Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
Performs other reasonable job duties as assigned by supervisors from time to time KEY PERFORMANCE INDICATORS: Excellent knowledge of all products and services offered by City of Dreams Mediterranean Continuous progress of Technical Skills Positive Customer Feedback QUALIFICATIONS: Experience Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry Education High school diploma or equivalent professional training Skills / Competencies Excellent interpersonal and customer service skills Professional written communication skills Excellent command of Greek and English PERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Leads others to achieve business objectives Communicates effectively Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable