Fire Alarm Coordinator

Fire Protection Services, LLC is hiring a Fire Alarm Coordinator to manage recurring fire alarm inspection and service scheduling for our Atlanta location. This is a high-volume, high-persistence outbound role — you'll be the driving force behind keeping our fire alarm inspection calendar full and our customers compliant.

If you're organized, thrive on follow-through, and don't let a call go unanswered without a next step, we want to talk to you.

What You'll Do

Make persistent outbound calls — up to 50 per day — to current fire alarm service clients in the Atlanta area to schedule recurring inspections and testing as they come due, following up consistently until booked. Scheduling Coordination: Partner with Fire Alarm Technicians and Field Leadership to prioritize, confirm, and adjust appointments based on system type, AHJ requirements, and technician availability.

Job Closeout & Materials: Support job closeouts and assist with material/parts ordering and staging for upcoming fire alarm service and installs. Service Recommendations: Identify opportunities to recommend additional services (system upgrades, bundling, new offerings) during client calls. Data Integrity: Keep client and job records accurate and current in Service.

Trade and QuickBooks; maintain inspection schedules in Excel/Google Sheets. Administrative Support: Assist with email correspondence and general scheduling support as needed. What You Bring 1–2 years in customer service, dispatch, or scheduling (fire alarm, fire protection, or life safety industry experience strongly preferred).

Excellent phone communication and genuine persistence — you don't give up after one call. High attention to detail and strong organizational skills. Proficiency with Service. Trade, QuickBooks, Excel, and Google Sheets (or the ability to learn fast). Self-motivated, adaptable, and collaborative in a fast-moving team environment.

Preferred Experience scheduling or coordinating fire alarm inspections, testing, or monitoring services. Familiarity with AHJ (Authority Having Jurisdiction) requirements and inspection compliance timelines. Experience with low-volume, high-persistence outbound calling campaigns. Location Based out of our Atlanta office — in-office, Monday–Friday.

Compensation

& Benefits Salary: $45,000 – $55,000, based on experience PTO, paid holidays 401(k) with match Medical, dental, vision, life insurance Opportunity to grow into broader client support and coordination roles