Entry Level Access Management Technician

CyberlinkASP is looking for a Technical Support Specialist to join our team in our Dallas office. This person will provide technical guidance and support to our business and customers. This will be a in office role with a salary range of 44K-48K per year The ideal candidate will have a quick avid learner, who enjoys troubleshooting and fixing various access issues.

Responsibilities

Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with engineers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements

High school diploma Technically savvy with strong time management skills Experience troubleshooting issues and achieving solutions The ability to calmy and professional explain to a non-technical person in a way they will understand simple issues and handle customer requests Nice to Have Microsoft Office Experience Office 365 Experience Citrix workspace experience A+ Certification 4 year College Diploma