Senior Facilities Manager

Job Title Senior Facilities Manager Job Description Summary We are seeking an experienced Senior Facilities Manager to lead service delivery and capital works across a major client account. This role is responsible for managing Minor New Works and Capex projects end-to-end while ensuring contractual KPIs, financial targets, and client expectations are consistently met.

Job Description Key Responsibilities Deliver all FM services in line with the Master Services Agreement (MSA), ensuring KPIs are met and exceeded Lead the planning, scoping, pricing, and delivery of capital and minor works projects Provide technical advice and identify cost savings and operational efficiencies Manage subcontractors to ensure quality, compliance, safety, and performance standards Oversee financial performance including project budgets, WIP, invoicing, and reconciliations Maintain strong client relationships, acting as a key point of contact and escalation Ensure compliance with health, safety, and quality systems through regular site audits Prepare and deliver client reports, project updates, and performance insights Key Skills & Qualifications 5+ years’ experience in Facilities Management, ideally within an outsourced environment Proven experience delivering capital works or minor projects ($50K–$2M range) Strong technical background (trade or property-related qualification advantageous) Demonstrated ability to manage subcontractors and service delivery performance Financial acumen with experience managing budgets, WIP, and cost control Strong stakeholder management and client-facing communication skills Proficient in FM systems and Microsoft Office (Excel, Word, Outlook); JDE experience preferred Ability to analyse data and produce clear, client-ready reports Direct Reports: Facilities Coordinators (FCs) and Facilities Managers (FMs) About You Proactive, solutions-focused, and able to think on your feet Strong problem-solving and decision-making capability Highly organised with the ability to prioritise competing demands Collaborative team player with leadership capability Committed to delivering excellent customer service INCO: “Cushman & Wakefield”