SDO Specialist

SDO specialist Location: Remote Timezone: Central European Work hours: 8 AM-6 PM Job Type: Full-time collaboration Company Overview We are looking for a talented and enthusiast Support and Delivery professional to join. The contract is a long-term consultancy contract Soft. Solutions is a leading Italian company specializing in developing software solutions for regulated financial markets.

Since 1997, we have supported major banks in optimizing bonds issuance processes and trading fixed-income instruments. With our headquarters in Italy and collaborators across the globe, we stand out for our ability to innovate with cutting-edge technologies like nex. Rates, XTAuctions, and BestX:FI-A. Thanks to the quality of our solutions, we are the trusted partner of investment banks and global financial Institutions.

Do you dream of leaving your mark in the world of technology and finance? With Soft. Solutions, you can make it happen. If you have covered this function for some time, and now want to work with a great and motivated company, in an international context, groundbreaking technology and exciting clients. She/he operates in direct contact with clients/traders/desk support in supporting them by mitigating emerging issues both in product usage and in planning and managing the delivery of new product versions or upgrades.

Key Responsibilities

● Provides 1st and 2nd level support to our clients in using our trading software platforms ● Delivers product software and updates to clients in the form of installation, configuration of software components ● Perform the following as the second-level support: ● Owns, Manages, and resolves the issues reported by the end-user ● Manages system configurations ● Monitors daily procedures ● Collects product info and configuration for analysis ● Resolves independently the problems for which there is documentation ● Escalates and coordinates the interventions of higher level, when needed.

● Application support reference for Customer key contact ● Makes analysis and diagnosis of problems reported by First & Second Level support ● Executes testing and delivery of releases with the resolution of failures encountered ● Applies escalation procedures in case of serious malfunctions ● Application Delivery reference for Customer Project Manager ● Coordinates and plans delivery phases with internal and external Project Managers ● Reports activities to Client and Internal Audit.

● Coordinates with the entire SD&A Team ● Coordinates with the Development and Quality department ● Coordinates with customer’s technology partners and third-party suppliers Technical Skills Core System Administration ● Windows EC2 instance management: login, RDP setup, permissions ● Linux/Unix command-line operations ● Basic automation scripting: Bash, Power.

Shell, or Python ● Scripts and automation: development and maintenance for routine tasks ● MySQL: installation, configuration, basic SQL queries, performance tuning, and backups AWS Cloud Infrastructure ● AWS fundamentals: EC2, IAM, VPC, and Cloud-native services ● EC2 instance provisioning and management ● VPC setup, subnetting, routing, and VPN configuration (AWS-native and third-party) ● IAM: roles, policies, and user access control ● AWS Step Functions: orchestration of serverless workflows ● AWS Event.

Bridge: event-driven rule configuration and automation ● AWS MQ: broker setup, configuration, and integration (ActiveMQ/RabbitMQ equivalents) ● AWS SES: setup, domain verification, and system integration for transactional email Web and Application Services ● Apache Tomcat: deployment, configuration, tuning, and troubleshooting ● OpenAM (or equivalent solutions): Identity and Access Management setup, SSO integration Network and Security ● VPN configuration and troubleshooting (both AWS-native and third-party) ● Watch.

Guard firewall: policy management, NAT configuration, monitoring Additional Useful Skills ● CI/CD platforms: Jenkins, GitHub Actions ● Infrastructure as Code: AWS Cloud. Formation, Terraform ● Monitoring and logging tools: Cloud. Watch, ELK stack, Prometheus, Grafana Requirements Qualifications: ● Experience in Help Desk and/or Technical Service support, with preferred advantage to ● experience in software development/ software operations ● Preference with a degree in Economics and Finance, Engineering, or Information Technology; ● Strong Interest in financial markets and/or Rates product pricing models; ● Proficiency in Microsoft Office, Git, Confluence, SQL Applications.

● At least 5 years of experience in a similar position ● Extensive experience in Help Desk and/or Technical Service support, with a preferred ● advantage to experience in software development/ software operation ● Ability to communicate with the customer despite critical moments ● Ability to Manage stress under difficult circumstances ● Detail oriented and inclination to get to the root of the problem.

● Self-starter and ability to work with minimum guidance. ● Exception written and verbal communication skill. ● Strong analytical skill – Ability to analyze the data in the form of logs/configurations/system ● parameters to diagnose the problem.