Job description
• Review and assess assessment reports to understand client needs accurately.
- Communicate effectively with parents to confirm admissions and address any inquiries they may have.
- Facilitate the search for suitable trainers and allocate them to clients based on their requirements.
- Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction.
- Calculate and collect admission fees and tuition fees accurately and on time.
- Address concerns raised by trainers and parents, resolving them promptly and efficiently.
- Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.
- Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.
- Track and update attendance records to monitor client engagement effectively.
- Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain service quality.
- Evaluate trainers and analyse their training needs to enhance service delivery.
- Manage student and trainer data efficiently and confidentially.
- Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.
Requirements
Communication Customer Relationship Management Coordination Problem-Solving Time Management MS Excel & CRM Data Management Attention to Detail Teamwork Multitasking Decision-Making Customer Service Orientation