Associate Director of Financial Aid

Associate Director of Financial Aid Description

1. Financial Aid Processing - 60% of the time  Maintain knowledge of federal, state, and institutional regulations and how they apply in the context of enrolling at Talladega College  Analyze financial aid application data, create and renew financial aid awards and modify financial aid packages based on changes; communicate changes in eligibility to students and parents.  Transmit and monitor Institutional Student Information Records (ISIRs), and monitor ISIR transactions and changes to ensure federal compliance standards are being met  Monitor and request drawdown of federal loan, Pell grant and SEOG amounts in collaboration with Business Office staff  Handle inquiries and requests from the Federal. State, or other constituents for renewals and requested documents.  Training office staff on federal aid and compliance
2. Counsel students and families - 35% of time  Counsel students and families in person, in writing and over the phone about the financial aid process, award packages, billing statements, budgeting, and the financial impact of changing enrollment  Lead financial literacy events  Be conversant in services, resources and policies available across campus
3. Advocacy, committees, collaboration, and general office participation - 5% of time  Attend departmental and divisional meetings; serve on various committees;  partake in financial aid advocacy or professional development organizations
4. Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community
5. Complete and meet deadlines for required training and performance management cycle
6. Perform other duties as assigned Preferred Associate Director:  Education: Bachelor’s Degree; Master’s Degree Preferred  Experience: 5+ years of financial aid experience o Ideally, experience using PowerFAIDS, FSA Partner, SIS and other aid processing systems Specific Job Duties

• Responsible for office operations in the absence of the Director of Financial Aid
• Responsible for processing ISIRs, corrections, originations, and disbursements.
• Responsible for uploading COD Response files.
• Responsible for Satisfactory Academic Process (SAP) monitoring and implementation.
• Responsible for providing technical assistance for aid processing systems as necessary.
• Assisting the Director with the financial aid portion of the Integrated Postsecondary Education Data System (IPEDS) report.
• Assisting the Director with reporting the Fiscal Operations Report and Application to Participate (FISAP) report.
• Responsible for processing Professional Judgements and Unusual Enrollment History (UEH).
• Responsible for students A-L.  Responsible for processing Anticipated Aid reports at the beginning of each semester.
• Responsible for processing ad hoc reports for administrative usage as necessary.
• Responsible for being 1st level of handling escalated student & parent calls
• Responsible for processing external agency requests for student verification.
• Responsible for assuring the accuracy of the financial aid information listed on my.talladega.edu.
• Responsible for assuring that electronic forms and links are updated each academic year.
• Responsible for assisting with the reconciliation process as directed (A-L).
• Responsible for overseeing FAO staff training.
• Responsible for submitting VA certifications and monitoring VA-eligible courses for compliance.
• Responsible for providing excellent, professional customer service.
• Responsible for completing any other projects as assigned by the Director of Financial Aid.