IT Support Engineer II

Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities

& Daily Tasks Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools Administer user accounts, permissions, and access controls across client environments Monitor and maintain servers, workstations, and network devices Perform patching, updates, and security hardening tasks Serve as an escalation resource for lower-level engineers Maintain accurate and thorough documentation in service management systems Communicate technical information clearly to clients and internal teams Requirements Required Skills & Qualifications 2–4 years of IT support experience Strong understanding of networking fundamentals Hands-on experience with Microsoft 365 and Windows Server Strong troubleshooting and documentation skills Live in Metro Birmingham Area Preferred Qualifications Experience working in a Managed Service Provider environment Power.

Shell or scripting knowledge macOS and iOS support experience Benefits & Perks Paid Time Off program in accordance with company policy Company-observed paid holidays Health insurance options available to eligible employees Crew. Hu employee recognition and rewards program $50 monthly cell phone stipend Company-provided equipment and tools Ongoing training and professional development opportunities