Service Department Scheduler

Immediate availability for individuals that are highly productive excel in customer service! We are seeking energetic individuals to join our thriving and fast-paced Business Development Team as a Service Department Scheduling Representative. You will be required to contact and follow up with our service customers and improve customer retention. Daily duties consist of inbound calls, high volume outbound calls and helping customers through the dealerships service process.

In this role, you will be the link between our service customers and the service department. You will assist the customer by scheduling their vehicle for service. You will be on the phone most of your day, so a strong passion for helping customers and developing your skills is crucial. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

In addition to your service scheduling responsibilities, this role also splits time supporting our service department as a service cashier, based on business needs. Duties include collecting customer payments, balancing the drawer, light office work such as filing and scanning, and keeping our customer waiting area stocked and welcoming. Come and see what we have to offer!

Who We Are At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Savings Plan with 4% Employer Match

Paid Vacation

6 Company Holidays

Paid Training

Ongoing Professional Development

Employee Discounts

Closed on Sundays

Saturday Lunches Provided

Legacy Company (over 100 years in business)

Employee Pot-Lucks, Luncheons, and Team Activities

Tight-Knit and Inclusive Culture

Internal Career Progression and Promotions

Custom and Competitive Wage Plans

Long-Term Job Security

Responsibilities

Answer customer calls and establish follows-up with service appointments.

Respond quickly to internet and phone inquiries using email, scripts and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Follow up calls with customer after service visit

Participate in team and process development sessions - keeping positive relationships with teammates, service teams and dealership management.

Utilize CRM tracking system daily.

Collect customer payments and balance the cashier drawer.

Complete light office duties such as filing and scanning.

Maintain the customer waiting area, including coffee service and general upkeep.

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Previous call center experience is a HUGE PLUS

Valid driver’s license

Willing to submit to a pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.