Job description
Customer Success Intern – International Company: Uliza Events International Location: Head Office – Nairobi, Kenya Duration: 3 Months (with possible extension based on performance) About Us Uliza Events Kenya & International is a fast-growing company specializing in customized event wristbands and event solutions across Africa.
We work with top brands, events, and organizations, delivering high-quality products and excellent customer experiences. Role Overview We are seeking a motivated Customer Success Intern – International to support client engagement and service delivery for our international operations. This role is designed to provide hands-on experience in customer relationship management, communication, and business operations.
Key Responsibilities
Respond to customer inquiries via calls, WhatsApp, and email Support follow-ups on international leads under supervision Assist in maintaining relationships with existing clients Help in preparing quotations and basic documentation Update CRM systems and maintain accurate records Support the team in day-to-day customer success operations Conduct customer feedback and satisfaction follow-ups Requirements Learning Outcomes Practical experience in customer success and client management Exposure to international business operations Training on CRM systems and communication tools Understanding of sales support processes Requirements Diploma or Degree in Business, Marketing, or a related field Strong communication and interpersonal skills Basic computer skills (Excel, email, CRM systems is a plus) Willingness to learn and take initiative Good organization and time management skills Benefits What We Offer Hands-on training and mentorship Exposure to real clients and business operations Opportunity for full-time employment based on performance Monthly stipend: KES 8,000 Breakfast snacks provided