Customer Support Specialist

Company is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

Manage inbound customer communications

• Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success
• Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge
• Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM
• Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements

Bachelor’s degree or equivalent1-2 years proven experience in supporting client success. Excellent written and verbal communication skills. Ability to address complaints and issues with effective solutions and a positive attitude. Passion for delighting customers with above and beyond service. Excellent time-management and prioritization skills. Familiarity with CRM system