Guest Services Agent

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.

Greet and escort guests promptly to their rooms Handle cash drawer properly as outlined in the MOHG Controller’s manual Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct Demonstrate teamwork by cooperating with and assisting colleagues as needed Address special guest preferences recorded in guest history profiles Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)

Communicate clearly with the Night Auditor and Accounts Department Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data Perform assistance to guests in any area of the hotel. Perform any other reasonable duties as required by the Front Office Manager Perform any tasks as assigned by the Management Perform Night Shifts To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.

They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.