Inside Sales & Customer Support Executive

Inside Sales & Customer Support Executive – FMCG/Beverages Location: Bangalore Function: Sales Support / Customer Experience Role Overview: The Inside Sales & Customer Support Executive will support the sales team by managing inbound and outbound calls, handling distributor/retailer queries, processing orders, and ensuring smooth coordination between sales, logistics, and accounts.

This role is office-based and focuses on relationship management, order fulfillment, and customer satisfaction rather than field sales.

Key Responsibilities

Inside Sales Support Handle incoming calls from distributors, retailers, and sales team Make outbound calls for order follow-ups, scheme communication, and payment reminders Share product details, pricing, schemes, and availability with customers Assist sales team in achieving secondary sales through call-based follow-ups Order Management Take orders over call/WhatsApp/email and enter them accurately in the system.

Coordinate with warehouse and logistics to ensure timely dispatch Track orders and update customers on delivery status Customer Support Resolve complaints related to shortages, damages, billing, or delays Act as the first point of contact for distributor and retailer support Ensure issues are closed within defined timelines Coordination & Reporting Coordinate with sales, supply chain, and accounts teams Maintain customer data, call logs, and order records Share daily/weekly MIS reports with the reporting manager Requirements Key Skills & Competencies Strong communication skills (Hindi & English; Kannada is a plus) Experience in FMCG/Beverages inside sales or customer support Good follow-up and coordination skills Basic understanding of orders, invoices, and payment cycles Experience & Qualification 1–4 years experience in Inside Sales / Customer Support FMCG, Beverages, Food, or Consumer Goods background preferred Graduate in any discipline