Night Auditor- Hotel Front Desk

As Night Auditor , you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.

• Book guest hotel reservations.

• Register guests to the hotel, verifying reservation, personal information and securing payment information.

• Answer and route calls as appropriate; take guest messages with accuracy.

• Promote the brand loyalty program and provide recognition and benefits to all present members.

• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.

• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.

• Responsible for cash drawer contents and transactions during shift.

• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.

• Process all market and retail transactions for the guests.

• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.

• Maintain appropriate market inventory levels, restocking when necessary.

• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.

• Knowledge of front desk operations and procedures, guest services and hotel services.

• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.

• Able to work independently and desire to participate as part of a team.

• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

• Demonstrate genuine care for customers and employees.

• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.

• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual

• Access 50% of your wages prior to payday

• Discount program for car rentals, travel, entertainment, etc.

• Hotel Discounts Worldwide

• Health Insurance

• Dental Insurance

• Vision Insurance

• Basic Life/AD&D and Supplemental Life Insurance

• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal

• Employer Sponsored Long-Term Disability Coverage

• 401(k) with immediate match

• Double Time for Holidays Worked

• Health Savings Account

• Employee Assistance Program (EAP)

• Dependent Care FSA