Customer Service Officer | Permanent Position, Brisbane

Join an industry leading sustainability business operating across South-East Queensland Supportive and customer focussed workplace with a great culture Full-time permanent position - $50,000 base salary plus super, annual leave & personal/carers leave The Company… The company provides recycling and waste management solutions across South-East Queensland.

They focus on reducing waste by recycling, reusing and diverting as much as possible from landfill. With the recent expansion in operations, they have created a new role for a Customer Service Officer to join the team on a permanent full-time basis. The Position… Based at their Pinkenba offices, this newly created role is focussed on providing good old-fashioned customer service with a focus on developing long-term relationships with clients.

The role requires adaptive communication skills and an ability to build excellent rapport with a broad spectrum of personality types, whether they are small customers or large Tier 1 firms. The ideal person will be heavily customer focused and have a positive attitude to work, with a very strong attention to detail in order to process job bookings accurately.

The company is offering an alternating roster with working hours being between 6:30am to 3:30pm and 8am to 5pm. The Ideal Candidate… To be considered for this role, you will possess the following: Experience in the construction or transport industry (preferred, but is not required). Experience acting as the first point of contact in a team to handle customer enquiries, take orders through telephone and email correspondence.

Knowledge and experience using job management software. Ability to work within a high volume, fast-paced environment, with call volumes of approximately 150 per day. Excellent multitasking, strong computer skills to ensure orders are entered accurately, and customer enquiries are met in a timely manner. Strong verbal and written communication skills.

The ability to adapt effectively to changing situations and deal with any problems, which may arise. Resilient personality and good sense of humour, not easily offended. Ad hoc sales and administrative tasks as required. Ability to type 50 WPM or more is preferred but not required. The Benefits… The company has a genuine and respectful environment with continual opportunity to grow and develop all of our employees.

Other benefits include: $50,000 base salary plus super, annual leave and carers/personal leave; with plenty of training and development opportunities Reward and Recognition Working with a great team that supports and encourages one another Flexible work environment Don't delay! If you’re ready for a great career opportunity in a growing sector and feel that you meet the above requirements, please APPLY NOW and send your up to date CV with a covering letter outlining examples of how it is that your experience meets with the above outlined expectations.

All applications will remain strictly confidential and ONLY short-listed candidates will be contacted and invited to interview for this exciting role.