Customer Service Representative III

Applications accepted from: ALL PERSONS INTERESTED Service Line: Engineering & Construction Reporting Location: 1002 Washington Ave. Workdays & Hours : M-F; 8am - 5pm * * Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS GENERAL SUMMARY: Uses complex problem-solving techniques to provide general information and customer assistance for quality service in support of the Encroachment and Plan Review Administration programs.

Administers a high-volume, complex permit portfolio requiring extensive coordination, tracking, documentation, and customer communication. Ensures timely processing of permits and agreements while maintaining compliance with City policies and procedures. Provides...