Executive, Operations & Hospital Strategy

GENERAL DESCRIPTION The Executive, Operations & Hospital Strategy (Data Analytics) supports the RCEO and Operations & Hospital Strategy team by delivering accurate data analytics, performance reporting, and business insights to monitor hospital performance and support operational decision-making across the Southern Region.

The role is responsible for maintaining dashboards, analysing operational data, and supporting continuous improvement and strategic initiatives through data-driven reporting. JOB DESCRIPTION

1. Data Collection & Management Collect, compile and validate operational, clinical and financial data from multiple hospital systems. Ensure data accuracy, completeness and consistency for reporting purposes. Maintain databases and reporting templates to support operational analysis. Perform routine data cleansing and quality checks.
2. Performance Reporting & Dashboard Prepare daily, weekly and monthly hospital performance reports. Develop and maintain dashboards for key operational indicators (e.g. BOR, ALOS, revenue, patient volume, OT utilisation, clinic attendance). Monitor performance trends and highlight significant variances. Ensure timely submission of reports to Regional Office and relevant stakeholders.
3. Data Analytics & Business Insights Analyse operational and financial data to identify trends, patterns and improvement opportunities. Support root cause analysis for performance gaps. Generate data-driven insights to support operational decision-making. Prepare ad-hoc analysis and presentations for management discussions.
4. Operational Performance Support Monitor hospital KPIs and assist in tracking departmental performance. Support benchmarking exercises across hospitals within the region. Assist in identifying operational improvement opportunities through data analysis. Track progress of operational improvement initiatives.
5. Business Intelligence & Process Improvement Support the development and enhancement of reporting tools and dashboards. Assist in automating manual reporting processes where applicable. Recommend improvements to reporting methodologies and data management processes. Participate in continuous improvement initiatives relating to operational analytics.
6. Project & Analytics Support Support regional strategic and operational projects through data analysis. Assist in preparing reports, presentations and performance summaries. Gather and analyse information required for business cases and feasibility studies. Support data requirements for transformation and operational excellence initiatives.
7. Stakeholder Coordination Work closely with hospital departments to obtain required operational data. Coordinate with Finance, Quality, Nursing, Clinical Services, IT and other departments for reporting requirements. Respond to data requests from Regional Office and Management. Ensure confidentiality and proper handling of hospital data.
8. Compliance & Documentation Ensure compliance with reporting timelines and data governance requirements. Maintain proper documentation of reports, datasets and analytical methodologies. Support internal and external audits relating to operational reporting. Perform other duties as assigned by the Head of Department. JOB REQUIREMENT Education: Bachelor's Degree in Business Administration, Data Analytics, Statistics, Healthcare Management, Information Systems, Finance, Economics, or related field. Certification in Data Analytics, Business Intelligence or Power BI is an added advantage. Knowledge and Experiences: Minimum 1–3 years of relevant experience in data analytics, business analysis, hospital operations, performance reporting, or related functions. Experience in the healthcare industry is preferred. Experience in preparing management reports and performance dashboards. Exposure to operational, financial and KPI analysis. Knowledge of data management and reporting processes. Analytical & Problem Solving Strong analytical and problem-solving skills. Ability to analyse data and identify trends. Detail-oriented with good numerical skills. Data Analytics & Reporting Ability to collect, analyse and validate data. Experience in preparing reports and dashboards. Understanding of KPI monitoring and performance reporting. Communication & Interpersonal Good communication and interpersonal skills. Ability to work well with cross-functional teams. Good command of English and Bahasa Malaysia. Technical Skills Proficient in Microsoft Excel and PowerPoint. Experience with Power BI or other Business Intelligence tools is an added advantage. Basic knowledge of SQL is an added advantage. Special skills required Ability to function as a regional coordination/PMO role. Strong business partnering capability with hospital leadership. Ability to work in a fast-paced and dynamic healthcare environment. Personal attributes High level of integrity, accountability, and professionalism. Proactive, resourceful, and results-oriented. Strong ownership and ability to work independently. Collaborative team player with strong drive and resilience. Willing to travel within the region. WORKING RELATIONSHIP