Customer Support Representative

At RLWS, the Customer Support Representative provides a broad range of customer service and administrative support to both external customers and internal departments throughout the organization.

A primary responsibility of this role is managing incoming calls in a timely, professional, and courteous manner. The Customer Support Representative ensures that all calls are accurately directed to the appropriate individuals or departments to support efficient communication and exceptional service.

As one of the first points of contact for Rice Lake Weighing Systems, this position plays a critical role in creating a positive first impression. Our goal is to deliver world-class customer service while maintaining a high level of professionalism, responsiveness, and organizational support.