Customer Service Consultant - Biggest Telecom Account

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions.

The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.

Act as a front-line interface with US customers Role involves responding to customers over the phone and resolving their inquiries. Work remote from anywhere inside Egypt after 6 Months Maintaining the customer experience and providing the best image to the company. Provide excellent customer service to inbound callers.

Solve customer concerns. Sell client products & offers. Offered Package: Attractive Packages + Sales bonus scheme + Overnight Shift Allowance. Social Insurance and Private Medical Insurance Coverage. Fun team activities Working conditions: 2 Days off per week Rotational shifts. 9 working hours including 1-hour Break. Transportation for Night and Overnight Shift Fluent in English C1 is a Must Graduates, Dropouts are welcome to apply.

Alexandria resident is a must. Egyptian Nationality is a must. Having ex. in Call Centre (English Account) is preferred. Soft and communication skills. Males & Females