Gestionnaire Administratif(Ve) Service

Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar. Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain. Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.

Job Description Summary JOB PURPOSE On the basis of activities assigned by his/her hierarchy, the administrative manager is responsible for administrative processing from the start of work to the close of the file, in compliance with procedures and deadlines. He/she carries out administrative tasks related to workshop activities, in support of his/herhierarchy.

Job Description SIGNIFICANT ACTIVITIES Work

• Ensure acceptance of quotation or work order
• Open repair orders and service appointments in the business tool (CRM) according to instructions given
• Place orders with suppliers and service providers (parts, services, etc.) and record them in the purchasing tool
• Enter projected order costs on the repair order Billing
• Receive and check repair order files (repair intervention times, parts returns, external services, etc.)
• Check and format proformas, credit notes and/or invoices from external and internal customers (warranty, contract, etc.)
• Apply the commercial conditions agreed with the customer (labor rates, travel, etc.)
• Check and allocate invoices from suppliers, service providers and internal transfer costs (contract, warranty, etc.)
• Invoice repair orders in the business tool
• Process repair reports and validate consistency
• If necessary, intervene in the invoicing of interventions Administrative management
• Welcome customers and service providers on the premises
• Manage and coordinate, if necessary, the return of parts, transport of machines and equipment, in collaboration with the logistics teams
• Handle supplier reminders
• Contribute to debt collection in collaboration with internal and external stakeholders (billing vouchers, etc.)
• Carry out administrative tasks within the scope of their responsibility, as requested by their superiors
• Centralize warranty documentation for warranty repairs, in collaboration with internal stakeholders (technical teams, warranty, etc.)
• Ensure administrative processing and follow-up of installations and equipment on the premises (safety standards, supplies, etc.)
• Ensuring and managing waste collection
• Contribute to the success of internal and external audits (preparation of administrative documents, compliance with standards, etc.) in collaboration with line management RESPONSIBILITIES AND SCOPE FOR ACTION
• Guarantee quality and billing deadlines
• Ensure administrative follow-up of repair orders
• Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) Bac to Bac +2 level in an administrative, logistics or technical field and/or significant experience preferred Specific knowledge(s) Technical skill(s)
• Professional administrative knowledge (planning, order management, etc.)
• General knowledge of IT tools and information systems
• Elementary level in English (A2) Behavioral skill(s)
• Good interpersonal skills
• Thoroughness
• Organizational skills
• Responsiveness
• Active listening
• Adaptability