Call Center Representative

Call Center Representative Location: Grand Rapids, MI Pay: $18.00 - $25.00 per hour Benefits: Medical Insurance, Paid Vacation, Paid Sick Time About Us Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

Position Summary

The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.

Responsibilities

Deliver a scripted sales presentation to homeowners. Adapt the script to address the specific needs and interests of individual homeowners. Answer questions and overcome objections professionally and effectively. Collect homeowner information, including names, addresses, phone numbers, and other relevant details. Schedule and confirm appointments for free consultations.

Enter appointment details and customer information accurately into the company's computer system. Maintain detailed records of customer interactions and lead activity. Coordinate appointments for sales representatives and canvassing teams. Conduct quality control follow-up calls. Answer inbound calls from prospective customers responding to advertisements.

Follow up with homeowners regarding previous interactions. Update lead information and maintain reports as needed.

Qualifications

Excellent customer service, communication, and interpersonal skills. Knowledge of sales and marketing principles and strategies. Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred. Strong computer skills and proficiency with relevant software applications.

Ability to multitask and maintain attention to detail in a fast-paced environment. Positive attitude and strong work ethic. Product training will be provided.

What We Offer

$18.00 - $25.00 per hour Medical benefits Paid vacation Paid sick time Comprehensive training program Career advancement opportunities Supportive and team-oriented work environment Apply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.