Support Analyst - Decatur, IL

Support Analyst

• Decatur, IL This is a Full-Time Exempt Position. General ADM's Global Business Services team provides efficient, compliant and reliable services for ADM's business and functions on a company-wide basis. Commodities Management Services is one of the process towers within Global Business Services, and is responsible for transactional activities that underpin CMS throughout the Americas region. This is not a remote position. Scope GBS currently has an opening for a full-time CMS, Support Analyst in our Decatur-City Center office to join the Agris Support team. This group assists location personnel in our network of elevators with established policies and procedures to ensure transactions are recorded in our accounting system consistently, accurately and timely. This support is frequently handled by telephone, e-mail or Microsoft Teams. Support will also take the form of defining systematic changes to address new initiatives and performing user acceptable testing to validate the expected results. Experience Associate’s/Bachelor’s degree in Accounting, Business, Agriculture or Information Technology is preferred Minimum of 3-5 years of ADM experience or equivalent is preferred Previous experience with grain settlement work, transactional system support is preferred Job Requirements Strong analytical abilities, initiative and problem solving skills are necessary to adapt to a rapidly changing work environment A proven track record of being dependable, reliable, meet strict deadlines, and a strong desire to help others Effective oral and written communication skills as well as the ability to interface with various levels of office and customer clients Good organizational skills with the ability to function in a team environment and multi-task Extensive commodities settlement end to end process experience Prior system support experience a plus Proficient with Microsoft Office products, including Sharepoint, Teams, Excel and Access Secondary language fluency required, Spanish and/or Portuguese Responsibilities Resolve Support emails/Service Now tickets in a timely manner Assist in driving standardization, automation and continuous improvement within CMS processes Document, maintain and update Standard Operating Procedures related to CMS activities Develop relationships and drive stakeholder satisfaction at location level Drive Operational Excellence in CMS, through root cause analysis, lean management techniques Develop and maintain a Continuous Improvement mindset related to CMS Understand and assist with risk management issues (position) across CMS transactional activities Assist team and owning change management in adhering to established policies and procedures Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval and other general assistance Research and submit program change requests to respective IT Group Test and review the results of programming changes and enhancements to ensure the desired results are achieved Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:110515BR