EMEA Salesforce Training & Change Lead

Job Title EMEA Salesforce Training & Change Lead Job Description Summary The EMEA Salesforce Training & Change Lead will be working within the Enterprise Delivery & CRM team, reporting to the Director

• APAC and EMEA Advisory Experience. Responsible for the delivery of EMEA adoption strategies, training requirements, change management, and the management of training resources to support business and project requirements. This role will work closely with the Global Product Owners to ensure the business is getting best value from the platform. The EMEA Salesforce Training & Change Lead will be working within the Enterprise Delivery & CRM team, reporting to the Director
• APAC and EMEA Advisory Experience. Responsible for the delivery of EMEA adoption strategies, training requirements, change management, and the management of training resources to support business and project requirements. This role will work closely with the Global Product Owners to ensure the business is getting best value from the platform. Job Description Re spo n s i bi l i t i e s Collaborating with the Director
• APAC & EMEA Advisory experience and Product Owners to ensure our regional strategies are being delivered, and the business is getting value from the platform. Work as a business partner to gain full understanding of business process and map that to platform by provide functional requirements. Responsible for the management of Key stakeholders, influencers, and country / business line champions across Asia Pacific Build solid relationships with the userbase to ensure communication pathway are established Providing deployment, project and change management support & training to business users Provide group and 1:1 training for end users at all levels of the business Provide onboarding training for new users Develop Change Management plans to support adoption, deployments, and projects Build communication plans to support change management activities for deployment & projects UAT support for users during BAU releases and Project releases A cc o un t a bi l i t i e s Ensure our userbase understands the platform capabilities through Training and Coaching Drive adoption across platforms and positive experiences for our userbase Development of Change Management Plans to support business strategy, BAU releases & projects Creation & Delivery of communications to support CMPs, Training & Onboarding, Deployments & Projects At t r ibu t e s Must exhibit confidence and an extensive knowledge of platform and business process when delivering training and dealing with business Must possess strong analytical, organizational and project management skills Must possess excellent verbal and written communication skills Ability to successfully engage in multiple initiatives simultaneously Must possess strong leadership skills and generate enthusiasm among team members Ability to work independently to define concepts, communications, and training materials Willingness and ability to travel across EMEA as required for training and stakeholder engagement. Other Pr oac t iv e l y r ev i e w p r oc e s s e s t o i n n o va t e an d c o n t i n uo u sl y i mp r o v e t h e processes a n d w o r kp l a c e e x pe r i e nc e B ack grou n d a nd E x per i e nce 2+ years’ working with Salesforce Experience creating and delivering training & communications Experience working on custom end-to-end SFDC or CRM projects Multilingual skills, preference for French, Dutch, and German, to support regional engagement. Background in real estate and/or marketing, bringing industry-specific insights to Salesforce adoption. Experience in EMEA markets and understanding of regional nuances. Qu a l i f i ca tions & T e c hni c a l S k i l ls Prosci Change Manager Certified (Preferred) Experience working on custom end-to-end SFDC and CRM projects Experience in creating communications plans, writing comms for multiple regions and stakeholders Experience creating content for training materials Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact. INCO: “Cushman & Wakefield”