Logistics Coordinator

NATURE AND SCOPE OF JOB The Logistics Coordinator is responsible for planning, coordinating, monitoring, and improving transportation operations to ensure safe, timely, and high-quality service delivery. DESCRIPTION OF DUTIES Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.

Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy. Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat). Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.

Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution. Adheres to, achieves, and maintains support levels and standards in all interactions. Handles complex customer service and support issues and escalates as necessary. Handles all candidate inquiries. Other duties as required.

MINIMUM QUALIFICATION REQUIREMENTS: 2+ years’ experience in a related field. 5 successful passes or more at CSEC or equivalent. Proficiency in Microsoft Office. Dispatch or fleet management systems knowledge will be an asset.