Customer Service Staff

JOB DESCRIPTION: MAIN PURPOSE OF THE ROLE Individual contributor that works under limited supervision. Applies subject matter knowledge. Requires capacity to understand specific needs or requirements to apply skills/knowledge. MAIN RESPONSIBILITIES

• Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures.
• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• May answer inquiries, resolve problems, and promote products/services.
• Requires general knowledge of company, products, and/or services.

QUALIFICATIONS

Education

Education Level Major/Field of Study or Equivalent Technical Diploma (± 12 years) The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: ANI International Nutrition LOCATION: Vietnam > Ho Chi Minh City > Flemington Tower ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)