Client Service Representative

Client Service Representative Location: Santa Maria, CA (In-Office) Pay: $17–$25/hour (based on experience) Job Type: Full-Time, Hourly Why Griffin Plumbing? For over 20 years, Griffin Plumbing, Inc. has been a trusted leader in Santa Barbara and San Luis Obispo Counties. With an A+ BBB rating and over 860 Google reviews (4.

9 stars!), we’re recognized for our professionalism, exceptional customer service, and dedication to our team. At Griffin Plumbing, you’ll find more than a job - you’ll find a career where you’re respected, supported, and rewarded for your skills. The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience.

This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.

Key Responsibilities

Answer inbound calls and follow established call scripts and procedures Schedule service calls and maintain required call ratios Enter and manage customer data in Service. Titan (service software) Perform follow-up, happy customer, and club member calls Handle customer concerns professionally and escalate issues as needed Complete basic administrative tasks, including filing and follow-up correspondence Qualifications Excellent verbal and written communication skills Strong multitasking and organizational abilities Comfortable using computers and office software Team-oriented with a customer-focused mindset GED or equivalent Typical Schedule 40 hours per week Shift: 8:30 AM – 5:30 PM (1-hour lunch) Occasional additional hours and rotating after-hours phone coverage required Employee Benefits (After 3 Months) Competitive hourly pay (depending on experience) Healthcare: medical, dental, and vision coverage 3% company-matched retirement plan Paid vacation, holidays, and sick days (5 vacation, 5 sick days, & 6 paid holidays) Professional training & growth opportunities Company-provided uniforms A true work/life balance—you won’t be overworked here!

Apply today and take the first step toward a career you’ll love!