Technical Service Advisor

We’re looking for a HVAC knowledgeable candidate who has problem-solving skills and customer service abilities to join our team. Essential Job Functions: Collaborate with sales and marketing to provide technical training for customers and company staff Develop customer relationships by fielding calls from them and providing technical support Provide on-site equipment start-up assistance Works closely with vendors to find answers for customers in technical and other needs Uncovers and communicates sales and lead information to outside sales staff and management Works with inside sales to provide technical support with sales quotes and orders Works with area managers to fill in needs of the company in other areas Recommends sales promotions, equipment and parts to customers Traveling required Continuously learning new HVAC technology, government energy programs, sales developments in the area and teaching it first to the rest of the company and then to customers Qualifications: HVAC associates or undergraduate degree Minimum of 5 years of technical field experience and other technical experience at HVAC distribution or manufacturing Relationship-building skills Ability to navigate and learn new computer programs Excellent verbal and written communication skills Benefits: Medical, Dental, and Vision insurance provided 401K match after a year of employment on-going training provided classroom, leadership training, and online classes Internal growth opportunities Company Overview: Johnstone Supply, The Balsan Group is an HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is rapidly growing and has tripled in size over the last five years.

The Balsan Group is a family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, and Vermont that is experiencing rapid growth. We are dedicated to having the leading product and HVAC/R knowledge, unparalleled customer service, most convenient locations and ordering options. We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick up, expert-lead technical training, business advice and support, warehouse design and management services and more!