Salesforce Business Analyst III - Service Cloud

The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a strong understanding of case management, service operations, and process optimization, the Analyst supports the implementation of advanced CRM service functionalities. Through close collaboration with business stakeholders, this role drives service-centric design, leverages data-driven decision-making, and ensures alignment of Service Cloud capabilities with customer support and business objectives.