Donation Door Attendant

Job Title: Donation Door Attendant

Location: 8915 Sage Ave, Naples, FL 34120

Employment Type: Full-Time / Part-Time / Hourly

Goodwill Southwest Floridais seeking aDonation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines.

Key Responsibilities:

• Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service.

• Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.

• Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted.

• Thank donors for their contributions and maintain courteous interactions at all times.

• Maintain clean, neat, and debris-free donation areas both inside and outside the facility.

• Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines.

• Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.

• Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.

• Follow all safety policies and procedures, including the use of required personal protective equipment (PPE).

• Practice all aspects of the company's customer service program.

• Follow all company policies and complete required training programs.

• Maintain regular attendance and punctuality according to assigned schedules.

• Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.

Qualifications:

• High school diploma or equivalent preferred.

• Retail and/or stock handling experience preferred.

• Ability to communicate effectively verbally and in writing.

• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.

• Ability to use a donation tablet.

• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.

• Ability to exercise good judgment, patience, and understanding while providing excellent customer service.

• Ability to occasionally work outdoors in varying temperatures and weather conditions.

• Ability to work in a fast-paced environment.

• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization

• Collaborative leadership team

• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance

• 403(b) retirement plan

• Paid time off (PTO) and paid holidays

• Employee Assistance Program

• Employee discounts

• Tuition reimbursement