Customer Care Representative

📍 On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708) 💵 $20/hr base + sales commissions and uncapped SPIFFs 🕗 Monday–Friday, 8am–5pm + rotating on-call Who We Are: Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front-line customer service representative for our brands
• Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
• Pitch in on other admin duties as needed
• Hit your targets. Get rewarded. Simple. This Role Is NOT For You If:
• You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
• You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
• You aren't willing to make outbound cold calls
• You can't follow a script or think sales isn't your job
• You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet What You Get: 💸 $20/hr base + sales commissions and SPIFFs 📈 Bonus incentives for performance, sales, and productivity 🦷 Health, dental, and vision insurance 🏖️ PTO + Paid Training 🎯 Real opportunity for growth — not lip service 🎉 Fun, fast-paced culture with people who actually want to win What We're Looking For: ✔️ Confident communicators who don't fold under pressure ✔️ Strong computer skills and the ability to multitask at speed ✔️ Sales-first mindset — if you can't upsell, this isn't the job ✔️ Organized, dependable, and hungry to grow ✔️ Team players who thrive in a competitive environment Sound Like You? Apply Now. But don't waste your time (or ours) if you're not ready to work hard, make calls, and get results.