Customer Support Representative

About the Role

At Load. Up, we're not just solving problems — we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Responsibilities

Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset Monitor and manage real-time order status to ensure a seamless service experience from start to finish Collaborate with internal teams (Dispatch, Field Operations, etc.)

to resolve service issues and optimize support Accurately document all interactions in our systems to maintain clear and organized customer records Identify and report recurring issues or trends to help improve customer experience and internal processes Uphold Load. Up's brand values in every customer interaction Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment What You'll Bring A solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skills A great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich culture Tech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platforms Energized by fast-paced days and ready to adapt on the fly High school diploma or GED required; college experience is a plus Openness to evening and weekend availability Benefits Competitive compensation Health & wellness coverage Generous paid time off 401(k) with 5% company match Monthly lifestyle stipends, employee recognition programs, and referral bonuses About Load.

Up Load. Up is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, Load.

Up is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019. Location Onsite | Alpharetta, GA (Metro Atlanta)