Lead Radiology Service Assistant

Lead Radiologist Service Assistant (RSA)

Role Scope

• Acts in a supportive leadership role, not a replacement for the manager
• Focus on real-time operations and team support, especially during on-call periods
• Escalates staffing, HR, or high-level operational concerns to the RSA Manager
• Must maintain full-time hours as an RSA

Key Responsibilities

• Serve as the primary point of contact during assigned shifts or on-call weeks, supporting RSA staff in real time
• Provide guidance on workflow questions, prioritization, and issue resolution
• Assist with maintaining smooth shift transitions and ensuring continuity of care

Operational Oversight

• Monitor daily workflows, including worklists, call handling, and critical communications, to ensure standards are met
• Help identify and address delays, errors, or gaps in real time
• Escalate complex or high-risk issues to the RSA Manager when appropriate

Team Support & Development

• Act as a mentor and resource for new and existing RSAs
• Reinforce best practices, protocols, and service expectations
• Provide informal feedback to the manager on team performance, training needs, and workflow challenges

Training & Onboarding

• Lead the onboarding and training of new RSAs, ensuring they are confident in workflows, systems, and communication standards
• Provide hands-on training, shadowing support, and real-time coaching during shifts
• Monitor progress and readiness, offering feedback and updates to the RSA Manager
• Reinforce best practices and ensure consistency with established protocols

Communication & Coordination

• Support communication between radiologists, PAs, technologists, and referring providers during high-volume or after-hours periods
• Assist with coordinating urgent requests, on-call needs, and time-sensitive workflows
• Help ensure accurate documentation and proper handoff of unresolved tasks

Administrative & Light Leadership Duties

• Assist with maintaining on-call sheets, contact lists, and shift documentation as needed
• Help review workflows or spot-check processes for quality and consistency
• Support implementation of updated protocols and operational changes