Job description
Job Summary
We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. The duties are a wide variety of administrative work and taking calls. Take inbound and outbound calls Process the incoming orders before 3PM (Incl.
web orders) Create invoices Participate in CSR-teams meetings Ensure excellent service Escalate issues/complaints to the correct person/department if they cannot resolve it themselves Provide technical (product) support Keep the product & DAP knowledge updated by participating webinars/training Stay sharp on any leads or possible up-sell + cross sell possibilities Assign leads to the territory manager Proactive in finding improvements Translation of message templates ( if in possession of any extra language skill) Achieve set KPI’s Process any other requests incoming via Teams or Email Supporting referral program(s) Basic Qualifications Associate degree equivalent required 1> year experience in a Customer Service department; or something similar Ability to communicate professionally and effectively, both verbally and in writing Results-driven with the ability to make sound decisions and exercise good judgment Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred Excellent organization, communication, interpersonal, analytical and problem-solving skills Strong attention to detail and organizational skills.
Ability to report to work in a timely manner in accordance with the assigned work schedule Make appropriate judgments, keeping customer service and time sensitivity a priority Speaking English and Dutch is a requirement Professional appearance and attitude. What do we offer An opportunity to support and drive the growth of XPEL in Europe and UK Be part of a team of 180+ motivated employees in Europe An individual onboarding plan A performance based quarterly bonus scheme Company laptop Hybrid workplace A fast-paced environment in the automotive industry Monthly free lunch Compensation 32.
500 - 37.500 Euro Annual This position is eligible for a quarterly bonus, based on KPI's. XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.