IT Support Technician Apprentice

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.

About the role

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Responsibilities

Provide first-line IT support to end users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software and Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device setup, configuration and deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create and maintain technical documentation and knowledge base articles Participate in training and development activities as part of the Level 3 IT apprenticeship We are looking for someone that has: The ability to work individually and as part of a team, potentially covering extending working hours Desire to learn new technologies, develop advanced networking skills and share them across the team Strong desire and knowledge to work within an internet service provider industry and in a close-knit team Excellent verbal and written communication skills Previous IT related work experience The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.

5 hours per week, 9am to 5:30pm Benefits: Casual dress code Friendly atmosphere Regular staff lunches (paid for by company) Holiday entitlements Company pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.

With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!