Job description
Job Description Core responsibilities of the position include, but are not limited to, the following: Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patience
- Peer Relationships
- Technical Oriented and Adaptability
- Time Management Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
- Technical phone support to customers.
- Learning, understanding, implementing and training on FA2 and Prosoft.
- Identification and communication of additional revenue streams/opportunities.
- Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
- 2 + years' experience in technical environment and/or customer service fields desired.
- Excellent interpersonal, written, and oral communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
- Strong work ethic and self-starter, ability to work independently and as a team player.
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
- Payroll and AP knowledge preferred.
- Accounting knowledge will set a candidate apart.
- Strong analytical and problem-solving skills Salary range: $65,000 - $75,000 USD per year.