T1 Customer Support Specialist - Latvia (Contract)

About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability.

Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent. The T1 Customer Support Specialist is the first point of contact for customer inquiries, providing timely, accurate, and professional support across phone, email, and support channels.

This role is responsible for resolving customer issues, troubleshooting product and service-related concerns, conducting installation quality control checks, and escalating more complex issues when required. The successful candidate will work closely with customers and internal teams to deliver an excellent support experience while maintaining service standards.

Key Responsibilities

Respond to customer inquiries via phone, email, and support systems in a timely and professional manner. Troubleshoot and resolve product, platform, and account-related issues. Log, track, and manage customer cases through to resolution. Escalate complex technical issues to appropriate internal teams. Conduct installation quality control and validation checks.

Maintain accurate case documentation within Salesforce and support systems. Collaborate with internal teams to resolve customer concerns efficiently. Contribute to customer satisfaction and service delivery objectives. Support continuous improvement initiatives within the Customer Support function.

Qualifications

& Skills Required Fluent in English and Latvian. Previous experience in Customer Service, Helpdesk, Technical Support, or a similar support environment. Strong communication skills, both written and verbal. Excellent problem-solving and troubleshooting abilities. Ability to manage multiple tasks and priorities effectively.

Strong attention to detail and organizational skills. Customer-focused approach with a commitment to service excellence. Preferred Lithuanian language skills. Experience using Salesforce or similar CRM/ticketing systems. Experience supporting software, telematics, SaaS, or technology solutions. Experience in a customer-facing technical support environment.

This is a fixed-term contract opportunity for an initial period of 6 months. Salary: The gross monthly salary for this position is €1,500 - €1,600 . EU Equal Opportunity Statement Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic in accordance with applicable European Union and local laws.

We are committed to ensuring an inclusive recruitment process and providing reasonable accommodations to candidates who require support at any stage.