Service Desk - Process Trainer
Kuala Lumpur, Federal Territory of Kuala Lumpur, MYFull-timePosted Apr 12, 2026
Job description
- Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
- Good Presentation and training delivery skills
- Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
- Proven experience in designing, developing and delivering training programs
- Prior experience in maintaining and analyzing historic training data is highly desirable
- Experience in Creating SOPs and Knowledge Base Articles Requirements
- Experience in working in Service Desk Environment.
- Excellent Communication skills, Presentation and Interpersonal skills
- Ability to adapt to changing priorities, technologies according to business needs
- Ability to manage stakeholders and be responsive to business urgency
- Self-starter– Must be able to start and manage multiple tasks at the same time
- Inclination for learning and passion for knowledge facilitation
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