Job description
ROLE DESCRIPTION
Position: Valet Attendant
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Valet Supervisor
JOB SUMMARY
The Valet Attendant is responsible for providing exceptional customer service by greeting guests and parking/retrieving guest vehicles in a safe and efficient manner. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES
& FUNCTIONS
Operational Responsibilities
Greeting guests at the door of vehicles and welcoming the guest to property.
Park and retrieve guest vehicles promptly and safely.
Maintain the cleanliness and organization of the valet area.
Assist with luggage and provide directions or information as needed.
Guest Services
Greet guests warmly and provide excellent customer service.
Respond to guest inquiries and resolve any issues or complaints.
Ensure guest satisfaction by accommodating special requests.
Team Support and Training
Assist in training new valet attendants as needed.
Support team performance by collaborating with colleagues.
Communication and Reporting
Communicate effectively with the valet supervisor and other departments.
Report any incidents or safety concerns immediately.
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Valid driver’s license and clean driving record
Physical Requirements
Standing/Walking: Frequent, including walking long distances
Lifting/Carrying: Up to 50 lbs, such as luggage
Other Physical Requirements: Handling, grasping, and crouching as needed
Working Environment
Exterior: Outdoor valet parking area, exposure to weather conditions
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent preferred; previous customer service experience is a plus