Lead Service Representative (On-Site, Sr. Teller)

Position Title:

Lead Service Representative

Department:

Varies

Salary Grade:

7 (NE)

Status:

Non-exempt

Position Reports to:

Service Manager

Positions Supervised:

None

POSITION PURPOSE

Responsible for assisting all members effectively and professionally. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing, providing excellent member service and assisting with operation of the service center(s).

QUALIFICATIONS

Education/Certification:

• High school diploma or equivalent.

• Required to acquire and/or maintain NMLS registration.

Experience Required:

• 6 months of teller experience within a financial institution is required.

• 1 year of customer service experience is required.

• 2 years' experience in a financial institution is required.

• May be required to have a current notary.

Knowledge/Skills/Abilities**:**

• Excellent communication and public relations skills.

• Role model for other member service representatives.

• Professional appearance, dress, and attitude.

• Ability to operate related computer applications and business equipment.

• Ability to be prepared for management opportunities.

• Solid math and cash-handling abilities.