Lead ServiceNow Engineer

Location(s) Alpharetta, Georgia, Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.

We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

We are seeking an experienced Lead Service. Now Engineer to provide hands-on engineering, solution design, technical leadership, and advanced support for our enterprise Service. Now platform. This role serves as a senior technical subject matter expert for Service. Now and is responsible for designing, developing, integrating, troubleshooting, and continuously improving solutions across the platform.

The Lead Service. Now Engineer works closely with the Service. Now IT System Owner, business stakeholders, enterprise architecture, infrastructure, security, identity teams, and implementation partners to translate business and technical requirements into scalable and maintainable Service. Now solutions. The successful candidate will combine deep hands-on Service.

Now expertise with strong solution-design and technical-leadership capabilities. This individual should be comfortable working across applications and enterprise integrations, investigating complex platform issues, designing new capabilities, evaluating technical approaches, and providing technical direction to other administrators, developers, and external partners.

The role emphasizes an out-of-the-box first engineering approach, appropriate use of Service. Now platform capabilities, reduction of unnecessary customization and technical debt, and long-term maintainability of the platform. Position Responsibilities Serve as a senior technical subject matter expert and engineering resource for the Service.

Now platform. Design, configure, develop, test, deploy, troubleshoot, and support Service. Now solutions across enterprise use cases. Translate business, functional, security, and integration requirements into scalable Service. Now technical designs. Provide technical leadership for complex Service. Now enhancements, integrations, automation, modernization efforts, and platform initiatives.

Develop and maintain solutions using capabilities including Flow Designer, Integration. Hub, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, Service Catalog, APIs, scheduled processing, and related Service. Now technologies. Design, implement, troubleshoot, and support integrations between Service.

Now and enterprise systems using REST/SOAP APIs, Integration. Hub, MID Servers, file-based integrations, and other appropriate integration patterns. Support integrations and automation involving identity, provisioning, HR, security, monitoring, work-management, and other enterprise platforms. Provide engineering support for enterprise ITSM capabilities, including Incident, Major Incident, Problem, Change, Request, Knowledge, Service Catalog, and related workflows.

Design and support Service. Now Strategic Portfolio Management (SPM) solutions, including Demand, Project, Portfolio, Strategic Planning, Agile delivery components, organizational structures, and related data relationships where applicable. Analyze existing workflows, customizations, integrations, and applications to identify technical debt, obsolete functionality, modernization opportunities, and opportunities to return functionality to out-of-the-box Service.

Now capabilities. Investigate complex production issues across Service. Now configuration, scripting, integrations, authentication, MID Servers, data, workflows, and connected enterprise systems. Lead or perform technical analysis and root-cause investigation for platform and integration failures. Participate in Service.

Now upgrades, patches, releases, and environment-management activities across development, test, and production environments. Analyze upgrade impacts, skipped changes, customizations, integrations, and other platform dependencies and coordinate remediation and validation activities. Develop risk-based testing and technical validation strategies for Service.

Now upgrades, releases, and significant platform changes. Design and maintain appropriate roles, groups, ACLs, delegation behavior, privileged-access controls, and other platform security mechanisms in coordination with security and governance stakeholders. Partner with Configuration Management and architecture teams to support effective CMDB and CSDM implementation, integration, and data-quality practices.

Evaluate new Service. Now features and platform capabilities and provide technical recommendations regarding adoption, implementation approach, dependencies, and impact to existing solutions. Promote reuse of platform capabilities and common technical patterns rather than unnecessary custom development. Establish and maintain engineering standards, reusable development patterns, integration patterns, technical documentation, and operational procedures.

Perform technical reviews of solutions developed by internal resources, consultants, implementation partners, and managed-service providers. Identify architectural, scalability, security, maintainability, and technical-debt concerns during solution design and implementation. Provide technical guidance and mentoring to Service.

Now administrators, developers, and other technical resources. Collaborate with the Service. Now IT System Owner and other stakeholders on platform priorities, roadmap initiatives, technical risk, lifecycle management, and platform health. Position Qualifications Approximately 7+ years of Service. Now experience , including experience as a Service.

Now engineer, developer, senior administrator, technical lead, architect, or similar technical role. Service. Now Certified System Administrator (CSA) certification. At least one current Service. Now Certified Implementation Specialist (CIS) certification or comparable advanced Service. Now certification. Strong hands-on experience designing, configuring, developing, troubleshooting, and supporting Service.

Now in a complex enterprise environment. Strong experience with Service. Now ITSM and core platform capabilities. Hands-on experience with Service. Now scripting and development, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and related platform technologies. Experience with Flow Designer, Service Catalog, notifications, scheduled processing, and platform automation.

Experience designing and supporting Service. Now integrations using REST/SOAP APIs, Integration. Hub, MID Servers, file-based integrations, or comparable integration technologies. Experience troubleshooting integrations and distributed processes spanning Service. Now and external enterprise systems. Experience with Service.

Now upgrades, release management, testing, production deployment, and post-release support. Strong understanding of Service. Now security concepts, including roles, groups, ACLs, authentication, delegation, and privileged access. Working knowledge of CMDB and CSDM principles and their relationship to Service. Now applications and enterprise architecture.

Strong understanding of Service. Now data models, application relationships, workflow/automation patterns, and platform architecture. Strong troubleshooting and root-cause-analysis skills across applications, integrations, data, infrastructure dependencies, and platform configuration. Demonstrated ability to translate complex business requirements into scalable, maintainable technical solutions.

Strong technical documentation and communication skills with the ability to communicate effectively with both technical and non-technical stakeholders. This position works at the Kemper office. The range for this position is $89000 to $148100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.

This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.) Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies.

All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like Wire.

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