Admin Assistant, Diagnostic Imaging Services

Job Description: Main Responsibilit ies Register patients accurately in HITS/KCIS or relevant systems, ensuring complete and correct demographic, clinical, and billing information. Schedule and coordinate patient appointments for all imaging procedures, ensuring efficient patient flow and optimal resource utilization .

Maintain organized documentation including patient records, imaging requests, manual registration books, billing slips, and radiology reports. Facilitate front desk operations by attending to walk-in patients, responding to enquiries, and providing clear information on procedures, preparation, and waiting times. Support billing processes by verifying payments, collaborating with cashier , and ensuring all charges for imaging services are accurately captured.

Assist radiographers with coordinating patient movement, preparing patients for procedures, and monitoring safety within the waiting area. Sort, file, and d ispatch radiology reports/films to clinics, wards, and relevant services in a timely manner . Comply with patient safety goals, confidentiality requirements, and hospital data protection policies.

Ensur ing accuracy of data entry and all information is updated promptly . Monitor appointment scheduling quality and data accuracy, ensuring timely follow-up on delayed reports or imaging backlogs. Coordinate report tracking, follow up on pending reports, and ensure timely distribution to clinicians and departments. Update inventory of clerical supplies, liaising with Procurement/Admin for ordering forms, labels, and stationery.

Additional Duties and Responsibilities in the Specific Areas Perform any other responsibilities as assigned by immediate superior or hospital management Requirements: Education : Minimum SPM or equivalent Knowledge and Experiences: Admin Assistant: 1–3 years administrative experience (healthcare experience preferred).

Skills & Competencies: Special skills required Computer literacy; especially with medical records and scheduling systems Teamwork; ability to collaborate with radiology and administrative staff. Multitasking; handling calls, scheduling, and clerical duties simultaneously Communication skills; for interacting with patients and staff Personal attributes Professionalism and Integrity; To always maintain patient confidentiality.

Shows reliability and consistency in attendance and performance. Attention to details Demonstrates ethical behavior in all interactions. Time management; Capable of juggling multiple tasks efficiently. Prioritizes urgent requests without neglecting routine duties. Meets deadlines for reports, scheduling, and documentation.