AvePoint

ServiceNow Solution Architect

AvePoint

SingaporePosted Jul 10, 2026
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Job description

** Job Summary **

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

** Core Responsibilities **

** Strategic Leadership **

  • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives

  • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub

  • Lead architectural decisions for complex, multi-workstream ServiceNow implementations

  • Establish centre of excellence frameworks and governance models for sustainable platform growth

** Solution Design & Implementation **

  • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance

  • Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent

  • Develop integration architectures using Integration Hub, Flow Designer, and API frameworks

  • Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence

  • Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

** Technical Leadership **

  • Guide implementation teams on architectural patterns, coding standards, and best practices

  • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)

  • Architect cross-platform solutions integrating ServiceNow with enterprise systems

  • Establish technical governance frameworks and platform standards

  • Lead technical discovery workshops and architecture review sessions

** Innovation & Continuous Improvement **

  • Research and evaluate new ServiceNow features and capabilities

  • Drive adoption of modern development practices including DevOps and Agile

  • Mentor team members on ServiceNow best practices and emerging technologies

  • Conduct regular architecture assessments and optimization reviews

** Required Qualifications **

** Experience **

  • 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture

  • Proven track record leading at least 2 large-scale ServiceNow implementations

  • Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:

  • Environmental, Social and Governance (GRC)

  • Strategic Portfolio Management (SPM)

  • Public Sector Digital Services (PSDS)

** Technical Expertise **

  • Deep understanding of ServiceNow platform architecture and capabilities

  • Expert knowledge of:

  • Now Platform App Engine

  • Integration Hub and Flow Designer

  • Service Graph CMDB

  • Now Intelligence & AI capabilities

  • Performance Analytics

  • Next Experience UI Framework

  • Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services

  • Experience with modern integration patterns and technologies

** Certifications **

  • ServiceNow Certified Technical Architect (CTA)

  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC

  • ServiceNow Certified System Administrator (CSA)

  • Additional certifications in relevant ServiceNow products preferred

** Education **

  • Bachelor's degree in Computer Science, Information Technology, or related field

  • Master's degree preferred

** Key Competencies **

  • Strategic thinking and business acumen

  • Strong communication and stakeholder management

  • Problem-solving and analytical skills

  • Team leadership and mentoring

  • Innovation mindset

  • Change management expertise

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