Warehouse Customer Service

Your Responsibilities:

• Support and resolve customer issues, including shipment tracking, credits, and product availability

• Review sales orders and correct, keep records of completed work

• Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents

• Handle packing and shipping

• Answer incoming phone calls

• Assist with customer orders

Skills and Qualifications:

• High school diploma or general education degree (GED); or equivalent combination of education and experience

• A positive attitude is an absolute requirement

• Empathy and understanding while assisting customers with orders over the phone

• Relate and align all duties, customer interactions, and other activities to an underlying business purpose

• Excellent customer service skills and be able to communicate clearly and effectively

• Resourceful and skilled in problem-solving

• Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines

• Detailed and process-oriented and possess critical thinking skills

• Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems

Benefits:

Medical, Dental, Vision, 401k, Tuition Assistance Program, Employee Assistance Program, and more!