Hospitality & Tourism Internship

Department: Operations / Guest Services Position Type: Internship (Seasonal | Part-Time | Full-Time) Reports To: Operation Leads and Director of Operations Will provide Internship credit if applicable Position Overview The Hospitality Intern supports daily guest services and hospitality operations within a fast-paced wildlife park environment.

This role provides hands-on experience in tourism operations, customer service, retail and food service support, and park-wide hospitality standards. The ideal candidate is enthusiastic, professional, and passionate about delivering exceptional guest experiences while gaining practical industry experience.

Key Responsibilities

Guest Service & Operations Support Assist all Operation positions / static and float based on need Greet and assist guests in a friendly and professional manner Provide accurate information about park attractions, amenities, policies, and hours Address guest inquiries and resolve concerns promptly Support guest flow and ensure a positive park experience Assist with daily operations of concessions, dining areas, and retail locations Operate point-of-sale (POS) systems as needed Restock merchandise and supplies Maintain cleanliness and presentation standards in all guest-facing areas Follow all health, safety, and park operational policies Assist with basic data entry and operational tracking Support inventory counts and supply organization Participate in staff meetings Collaborate with multiple departments to ensure smooth daily operations Qualifications Currently pursuing or recently completed a degree in Hospitality, Tourism, Business, Communications, or related field Strong communication and interpersonal skills Professional demeanor and positive attitude Ability to work flexible hours, including weekends and holidays Comfortable working in a fast-paced, outdoor environment Preferred Qualifications Previous customer service, retail, or food service experience Familiarity with POS systems Interest in tourism operations, communication, and conservation Physical Requirements Ability to stand and walk for extended periods around the park grounds Ability to lift up to 50 pounds Ability to work outdoors in varying weather conditions