Tennis Center Lead - Hoover Met Complex

Tennis Center LEAD - Hoover Met Complex

HOOV SFM, LLC

• LOCATION: Hoover, AL *

DEPARTMENT: OPERATIONS

REPORTS TO: TENNIS CENTER MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Met Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Tennis Center Lead will perform daily office, court & facility duties, work closely with the management. The Lead will be responsible for greeting and welcoming members and their guests. This position is a first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor while always providing excellent customer service.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligns with the venue's Mission Statement and Core Values

• Ensure facility users adhere to venue guidelines to provide a safe atmosphere for users and protect the facility from property damage

• Assist with administrative duties as needed such as reporting for court usage and sales, invoicing for league captains and events, tracking of product inventory

• Support updating operations manual as needed

• Respond to calls and inquiries

• Monitor the use of all courts and equipment

• Report any court or equipment defects to the management

• Carry out standard upkeep/maintenance of courts and equipment and make certain they are safe to use

• Adhere to sanitization procedures in venue

• Make sure all merchandise and equipment is safely and appropriately stored

• Perform general upkeep and other necessary tasks as needed during each shift

• Set up and tear down of equipment as needed for events, etc.

• Perform all other duties as assigned by Managers on Duty

• Assist with facility and equipment closeout procedures as needed during each shift

• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old or older

• Experience in a tennis facility setting

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary

• Must have excellent guest service skills

• Must work well in a team environment

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high

• Will be required to stand for extended periods of time indoor and outdoor

• Must have a flexible schedule (mornings, nights, weekends, holidays, etc.)

• Facility has intermittent noise