Job description
Job Description Your Responsibilities The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. Your Duties Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Tagging luggage and carry on inspection, referred to Teams & Conditions. Boarding guest to the aircraft. Deplaning guest form the aircraft. Providing assistance to guest if any special need: wheelchair, NTL, etc. Handle documents: GD, crew sign, collecting departure and arrival immigration card. Asking 7 mandatory security questions to all passenger that check-in their luggage.
Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted. Your Traits Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located Possess good interpersonal and communication skills Able to work on shift.