Job description
Tvrtka Novocommerce je prisutna u Hrvatskoj od 1992. g, od 2014. godine kao Novocommerce International član je francuske tvrtke Monnoyeur. Od 2001. Novocommerce je jedini ovlašteni uvoznik i distributer poljoprivrednih strojeva John Deere, te uz usku suradnju sa najvećim svjetskim proizvođačem poljoprivredne mehanizacije, nudi integrirana rješenja i transfer nove tehnologije i najnapredniju poljoprivrednu opremu.
Novocommerce International razumije kako zadovoljiti potrebe i realnosti hrvatskog tržišta, te osigurava mogućnosti savjetovanja ne samo za postojeću opremu, nego i nove modele koji dolaze na hrvatsko tržište. Sa iskusnim i profesionalnim Servisnim timom, Novocommerce International nudi najbolju post-prodajnu podršku na tržištu.
Job Description Summary JOB PURPOSE Based on the activities assigned by his/her hierarchical superiors, the Service Assistant is in charge of all the administration of service offers and contracts, and helps to ensure that contractual commitments are respected. He/she contributes to the invoicing of customers within his/her scope.
He/she supports t h e after-sales teams to facilitate activity and contribute to customer satisfaction. Job Description SIGNIFICANT ACTIVITIES
- Draw up commercial offers (customer service) for its scope and communicate them to internal and external stakeholders
- Drawing up service contracts
- Entering and updating service contracts in the business tool (fleets, etc.) maintenance policies, overhaul index, etc.)
- Check data entered (service contracts) into the business tool by sales teams
- Contribute à monitor the compliance of commitments contractual commitments (hours etc.), in collaboration with internal stakeholders
- Update customer data in the business tool to enable invoicing of service contracts
- If necessary, send invoices to customers (addresses and platforms dedicated)
- Contribute to the collection of customer receivables (reminders, etc.) and the processing of credit notes, in collaboration with internal stakeholders
- Contribute, where necessary, to the establishment of prevention plans by collaboration with internal stakeholders
- Enter prevention plans in the business tool, communicate them to internal stakeholders, and archive them
- Organize travel for operational teams (quotes, orders, invoice processing, etc.) for the various events of the its scope (training, meetings, etc.)
- Contribute to the processing and follow-up of tooling requests, and ensure archiving
- Manage the supply inventory within the scope of your responsibilities (orders, invoice processing, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION
- Ensure administrative processing of service offers and contracts
- Ensure the reliability of data entered into the business tool, based on information provided by internal stakeholders
- Ensure proper invoicing within its perimeter
- Be a key contact for operational teams and customers
- Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) Bac level +2 in thefield administrativeand/or significant experience desirable Specific knowledge(s) Technical skill(s)
- General administrative knowledge
- Professional knowledge of sales (customer relations, etc.)
- General knowledge of IT tools and information systems Behavioral skill(s)
- Good interpersonal skills
- Active listening
- Thoroughness
- Organizational skills
- Responsiveness
- Adaptability